At the Reception Office在接待处
（1）
I want a double room with a bath．
我要一间有浴室的双人房。
How much a day do you charge？
每天收费多少？
It is hundred yuan a day including heating fee，but excluding service charge．一百元一天，包括供暖费但不包括服务费。
It’s quite reasonable．
收费十分合理。
How long do you intend to stay in this hotel？
您准备住多久？
Have you got through with the checkin procedure？
你是否已经办妥住宿登记手续？
Can I book a single room for my friend beforehand as he will arrive in Shanghai tomorrow morning？
我能为我的朋友预订一间单人房吗？他将于明天早上到达上海。
Would you mind filling in this form and pay a hundred yuan in advance for him．请填好并预付一百元钱。
This is a receipt for paying in advance．Please keep it．这是预付款收据，请收好。
Have you any vacant（spare）room in the hotel？
旅馆里有空余房间吗？
Sorry，we have no vacant（spare） room for you．But I can recommend you to the Orient Hotel where you may get a spare room．对不起，我们已经客满了。但是我可以介绍您去东方饭店，那里有空余的房间。
Good afternoon，my room number is 321．Any mail for me？
下午好！我的房号是321。有我的信吗？
Yes．You have two letters and one telegram，also a message was left by a lady before one hour．有的。您有两封信和一封电报，一小时前有一位小姐来电话留言给您。
I’ll mail a letter to U．S．A．by airmail．我要寄一封航空信到美国。
How much do I have to pay for you？
我要付多少钱？
A letter generally mails to America—Europe—Africa by airmail．First 20 grams is 20 yuan．通常一封寄到美国、欧洲、非洲的航空信，20克收费20元。
Dialogue A
（A：Receptionist B：Guest）
B：I want a double room with a bath．How much a day do you charge？
A：It is a hundred yuan a day including heating fee but excluding service charge．B：It’s quite reasonable．
A：How long do you intend to stay in this hotel？
B：I shall leave in a fortnight（half a month）．A：Have you got through with the checkin procedure？
B：Oh，yes，I’m going to fill in the form of registration right now．Can I book a single room for my friend before hand as he will arrive in Shanghai tomorrow morning？
A：Sure．Here is the form for reservations．Would you mind filling in this form and pay hundred yuan in advance for him．B：All right．This is one hundred yuan to pay for my reservation．A：Thank you．This is a receipt for paying in advance．Please keep it．Dialogue B
B：Have you any vacant（spare） room in the hotel？
A：Sorry，we have no vacant（spare） room for you．But I can recommend you to the Orient Hotel where you may get as pare room．B：That sounds very good！Can I book the plane ticket（train ticket，ship ticket）here？
A：Please go to the CAAC office to book your plane ticket．If you want to book your train ticket or ship ticket，you’d better go to the Shanghai International Travel Service．B：Could you tell me how many kinds of rooms do you have？
A：There are single rooms，double rooms，suites and deluxe suites in our hotel．Every room is equipped with a bath and a telephone．B：Oh，I see．Thanks．
A：You are welcome．
Dialogue C
（A：Guest B：Receptionist）
A：Good afternoon，my room number is 321．Any mail for me？
B：Yes．You have two letters and one telegram，also a message was left by a lady before one hour．A：Let me see who called...？ I have to make a phone call．Will you get me the party？ Here is the number．B：OK．Wait for moment．Here is your party．A：Thank you．I’ll mail a letter to U．S．A．by airmail．How much do I have to pay for you？
B：A letter generally mall to America—Europe—Africa by airmail．First 20 grams is 20 yuan．Each additional 20grams is 15 yuan．A：Oh，I see．Thank you very much．
Words and Expressions
heating fee 供暖费
exclude vt．把……排除在外
reasonable a．（价钱）公道的，不贵的fortnight n．十四日，两星期
procedure n．过程，步骤，程序
checkin procedure 住宿登记手续
registration n．登记，注册
deluxe suites 豪华套房
（2）
Yes，we do have a reservation for you．
对了，我们这儿是有您预订的房间。
Would you please fill out this form while I prepare your key card for you？
请您把这份表填好，我同时就给您开出入证，好吗？
What should I fill in under ROOM NUMBER？
“房间号码”这一栏我该怎么填呢？
I’ll put in the room number for you later on．过会儿我来给您填上房间号码。
You forgot to put in the date of your departure．您忘了填写离店日期了。