Wise man have their mouths in their hearts， fools have their hearts in their mouths.
Finding out an Order
A： Excuse me， Im sorry to trouble you. My name is Susan Ransom， and I have placed several orders with your company.
B： Yes， Ms. Ransom？ This is Karl Miller. How may I help you？
A： Well. I wonder if you could track an order I placed with you last month. It hasnt arrived yet.
B： Certainly， Ms. Ransom. Do you have an order number？
智者嘴在心里，愚者心在嘴里。
追查一笔订单
A：对不起，麻烦你了。我是苏珊·兰森，我在你们公司订过几次货。
B：什么事，兰森女士？我叫卡尔.米勒。我能为您做些什么？
A：是这样，不知你能否帮我查一笔我上个月和你们订的货。这批货到现在还没有到。
B：当然可以，兰森女士，您有订单号码吗？