Ring and Picking Up a Call打电话与接电话
Hello，is this 4474716？
喂，是4474716号吗？
I’d like to speak to Mr．Wang．
我想和王先生讲话。
I’m sorry．Mr．Wang is out right now．
对不起，王先生现在不在。
May I know when he’ll be back？
您能告诉我他什么时候回来吗？
This is his wife speaking．
我是他的妻子。
Can I take a message for him？
要我转告吗？
May I have your name，please？
请问您是谁？
Is he available？
他能接电话吗？
I’ll just find out for you．
我给您看看他在不在？
Hello，are you still there？
喂，您没挂断吧？
Who is that speaking？
请问您是谁？
I’m so sorry that I made such an early phone call．
对不起我这么早打电话。
Who do you wish to talk to？
您要找谁呀？
Is Sue James in？
休·詹姆斯在吗？
Hello！Is Sue there？
喂！是休吗？
Yes，speaking．
是的，我就是。
Dialogue A
A：Hello？
B：Hello．Is this 4474716？I’d like to speak to Mr．Wang，please？
A：I’m sorry．Mr．Wang is out right now．
B：May I know when he’ll be back？
A：I don’t know，but he will certainly be back for lunch．This is his wife speaking．Can I take a message for him？
B：Thank you，Mrs．Wang．Please tell him to be at the airport one hour before tomorrow afternoon．
A：Very good．I’ll let him know as soon as he comes back．But，may I have your name，please？
B：This is Lin Ming．Thank you．Bye．
A：Goodbye．
Dialogue B
A：Good morning．
B：Good morning．This is Li Gang here I’m calling from New York in America．
A：How can I help you？
B：I’m trying to get hold of Mr．Chen．Is he available？
A：I’ll just find out for you，sir...Hello，are you still there？Unfortunately，Mr．Chen is not available at the moment．Would you like me to put you through to Mr．Li？
B：Yes，please．That’s very kind of you．
A：You’re welcome．
Words and Expressions
available a．可得到的，可达到的
airport n．机场，航空站
New York n．纽约
unfortunately ad．不幸地，遗憾地
welcome a．受欢迎的
attend vt．出席，参加
sore a．痛的，疼痛发炎的
throat n．咽喉，喉咙
America n．美国
see a doctor 看医生，就诊
put through （电话用语）把……接通
Making a Wrong Call打错电话
I beg you pardon？Miss who？
对不起，你说谁？
I’m sorry，but I don’t know that name．
对不起，我不认识这个人。
You must have the wrong number．
你一定是弄错号码了。
Come on．I know Anna’s there．Let me talk to her．
不要这样好不好。我知道安娜在那儿，让我跟她讲话。
There’s no one named Anna here．
这儿没有叫安娜的。
Are you sure you have the right name？
你肯定没弄错姓名吗？
What number are you trying to dial？
你要的电话是什么号码？
I’d like to make a persontoperson call to Beijing，China．
我想打一个通到中国北京的叫人电话。
To Mr．Qin at 6634-6972．
找秦先生，号码是6634-6972．
Mr．Zhou，will you hold the line，please？
周先生，请稍等一会儿好吗？
There is no Qin at that number．
那个号码查无秦先生。
Will you check the number again，please？
请您再核对一下电话号码好吗？
What the number I gave you，operator？
接线员，我给你的号码是多少？
I’ve given you a wrong number．
我给错电话号码了？
I’m afraid you have the wrong number．
我想您打错了。
I suggest you look in the phone book．
我建议您查一下电话簿。
Dialogue A
（A：A young man B：Receiver）
A：Hello．Can I talk to Miss Anna Li，please？
B：I beg you pardon？Miss who？
A：Miss Li．Anna Li．
B：I’m sorry，but I don’t know that name．You must have the wrong number．
A：Come on．I know Anna’s there．Let me talk to her．
B：Sorry．There’s no one named Anna here．Are you sure you have the right name？
A：Sure．
B：What number are you trying to dial？
A：It’s 423-6681．Isn’t it right？
B：No．It isn’t．It’s 423-6631．
A：I’m sorry to have bothered you．
B：No problem．
Dialogue B
（A：Operator B：Zhou Qiang）
A：Operator．Can I help you？
B：I’d like to make a persontoperson call to Beijing，China．The number is 6634-6972，and I want to speak to Mr．Qin．
A：To Mr．Qin at 6634-6972？
B：Yes，that’s right．
A：May I have your name and telephone number？
B：My name is Zhou Qiang，and the phone number is 756-3284．
A：Mr．Zhou，will you hold the line，please？
（Pause）
Mr．Zhou，there is no Qin at that number．Will you check the number again，please？
A：What the number I gave you，operator？
B：It’s 6634-6972．
A：Oh，I’m sorry．It should have been 6634-6672，not 6972．I’ve given you a wrong number．
B：Are you sure this time？
A：Yes．
B：OK．Let me try again．
A：Thank you．
Words and Expressions
beg vt．/vi．乞求；请求；恳求
pardon n．原谅，请再说一遍
come on 来吧；快点；出现，上演
check v．制止；控制；检查，核对
offer v．/n．提供；提出；提议v．呈现，出现
type vt．打字；拍发
madam n．夫人，女士，太太，小姐
store v．贮藏，贮存，商店
goods n．商品，货物，财产
suggest vt．建议，提出
phone book 电话簿
problem n．难题，问题
No Answer to a call没找到人
Beijing Trading Company．May I help you？
北京贸易公司。请问有何贵干？
We have two Zhongs．
我们这里有两位先生姓钟。
Is that Bob Zhong，or John Zhong？
你要接Bob钟，还是John钟？
I’m sorry，he’s not in the office now．
很抱歉，他现在不在办公室。
Do you have any idea when he’ll be back？
你知道他何时回来吗？
I have no idea（when he’ll be back．）
我不知道（他何时回来）。
Can you ask him to call me when he comes back？
他回来时请告诉他打电话给我好吗？
It’s urgent．
有急事。
I’m sorry but he’s in Shanghai on business．
很抱歉，他出差去上海了。
Probably sometime tomorrow．
可能明天（回来）。
Is there anyone else who can help me？
有没有其他的人能帮我？
OK．I’ll just put you through．
好的，我这就给您转接。
Just a moment，please...
请稍候。
You’re welcome．
别客气。
Is Mary there？
玛丽在吗？
Mary is out right now．
玛丽现在不在。
Why don’t you call back later this afternoon？
您不妨今天下午再打来。
When will she be back？
她何时会回来？
Will it be too late if I call around 10∶00this evening？
如果我在晚上10点左右打来会不会太晚？
Dialogue A
（A：ReceiverB：Smith）
A：Good morning．Beijing Trading Company．May I help you？
B：Good morning．This is Mr．Smith of King Electronics Company．I’d like to speak to Mr．Zhong，please．
A：We have two Zhongs here．Is that Bob Zhong，or John Zhong？
B：Bob．
A：Mr．Bob Zhong in the Overseas Sales Division？
B：Right．
A：I’m sorry，he’s not in the office now．
B：Do you have any idea when he’ll be back？
A：I’m sorry.I have no idea．
B：Can you ask him to call me when he comes back？It’s urgent．
A：Yes，I will，Mr．Smith．
B：Thank you．
A：You’re welcome．
Dialogue B
（A：Receiver B：George Richter C：White）
A：Hello．ABC Company．May I help you？
B：Hello．This is George Richter．May I speak to Mr．Davis？
A：I’m sorry but he’s in Shanghai on business．
B：Do you have any idea when he’ll be back？
A：Probably sometime tomorrow．
B：I have a question abut the E-4800computer．Is there any one else who can help me？
A：Of course．Miss White is the export manager．Would you like to speak to her？
B：Yes，please．
A：OK．I’ll just put you through．
B：Hello．This is White speaking．Can I help you？
A：Hello．This is George Richter of Beijing Trading Company．Is it possible to make a change in our order？The order number is 1518．
C：And what kind of change did you want to make，sir？
B：Well，we ordered twenty E-4800s，but we want to change them to P-6800s．
L：Just a moment，please...Oh，I’m sorry，but they have already been sent．
Words and Expressions
trade vi．做生意；交易
company n．公司；商号
electronics n．电子学
oversea（s）a．海外的
sale n．出售，出卖
division n．分，分割，分裂
urgent a．紧迫的，催促的
business n．商业；营业；商店
probably ad．很可能；或许，大概
export vt．输出，把……出口
order n．等级，序次，秩序
send vt．送，寄
around prep．在……周围，环绕
Extension and the Line’s Busy分机与占线
How may I direct you call？
您要哪里？
Could I have extension 239，please？
请转接分机239。
I’m sorry the number’s engaged．
对不起，这个电话有人在打。
The line is free now．I’ll put you through．