不占线了，我帮您接过去。
Whom am I speaking to，please？
请问是哪位？
Do you mind if I use your phone？
我可以用一下你的电话吗？
I wonder if I could make a long distance call？
我能打个长途吗？
I’d like the extension 4130，please．
请转4130分机。
The number is busy now．
电话占线。
Well，it’s ringing，go ahead，please．
好了，通了，请讲话。
And it took me quite a long time getting to you．
好不容易才给你打通。
I’ve been busy on the phone．
我一直在通话。
Dialogue A
（A：Operator B：Mary C：Jim）
A：Hello．Dodge Automobiles．How may I direct you call？
B：Could I have extension 239，please？
A：I’m sorry the number’s engaged．Would you care to wait，please？
B：Sure．
（A few minutes later．）
A：The line is free now．I’ll put you through．
C：Hello．This is Jim．Whom am I speaking to，please？
B：It’s Mary．
C：Oh，Mary．
B：Where were you last night，Jim？I waited for you for almost anhour．
C：Oh！I’m sorry．I completely forgot．
B：You forgot！What did you do last night？
C：I stayed in...I was studying．
B：No，you weren’t．I saw you at a quarter past seven and you were with another girl．
C：I’m sorry，Mary．I’ll explain everything．It won’t happen again．
B：It certainly won’t．I’m never going to see you again（Mary hangs up the receiver）．
Dialogue B
（A：Susan B：John C：Operator D：Mike）
A：Do you mind if I use your phone？
B：No，not at all．Go ahead．It’s over there in the corner．
A：I wonder if I could make a long distance call？
B：Of course．
（Pause）
A：Hello．I’d like the extension 4130，please．
C：Sorry．the number is busy now．Will you please hold the line？
A：No，I’ll try again later．
（A few minutes later）
A：Hello，operator．Extension 4130．Would you put me through again，please？
C：OK，the line is free．Just a moment．（Pause）Well，it’s ringing，go ahead，please．
A：Hello，Mike？It’s Susan speaking．The line was very busy，and it took me quite a long time getting to you．
D：Yes．I’m sorry．I’ve been busy on the phone．How are you，dear？
A：Not very well．Something awful happened．We went to the Portobello Road and someone stole my handbag．
D：Oh，dear，did you lose a lot of money？
A：No，only a few pounds，but my passport was in the bag．That’s what I’m really worried about．
D：You must tell your embassy about it and I think they’ll issue you with a new one．
A：I’d better go tomorrow．
D：They might not be open on Saturday，so you ought to ring them to check first．
A：Yes，I’ll do it tomorrow．
D：And Susan...
A：Yes？
D：Don’t be too upset...It’s not the end of the world．
A：OK．I’m getting better，thank you，dear．Goodbye．
D：Bye．Susan．
Words and Expressions
automobile n．汽车，机动车
extension n．（电话）分机
engaged a．占线的
completely ad．完全；十分；彻底
quarter n．四分之一；一刻钟
receiver v．（电话的）听筒，收话器
distance n．距离，路程
ring v．敲钟，打铃，响，鸣
awful a．糟糕的；极坏的；威严的；可怕的
steal vt．偷；窃取
handbag n．（女用）手提包
pound n．英镑；磅
passport n．护照
embassy n．大使馆
issue n．配给，发给
ought v．应当，应该
check v．核对
upset v．使不安；扰乱a．不安的，难过的
Taking a Message 留言
I’m sorry，but he’s on another line now．
对不起，他在接另一个电话。
Would you care to hold？
您要稍等一下吗？
Could you take a message，please？
能不能为我留下话？
I’ll give him the message．
我会转告他。
Anything else？
还有其他事吗？
That’s all．Thank you for trouble taken．
就这些，感谢你的耐心。
I’m sorry，but he is out of the office right now．
很抱歉，他现在不在办公室里。
When will he be back？
他什么时候回来？
I wonder if you could give Mr．Wang a message for me？
你能不能给王先生带个口信？
Just a minute．I’ll get a pen．
请等一下，我拿支笔。
I’ll 1et him know，Mf．Brown．
我会转告他的，布朗先生。
No．I really need to talk to him personally．
不，我真的需要亲自跟他说。
Would you like to leave a message on his voice mail，then？
那您要不要留话在他的语音信箱里？
Hold on and I’ll transfer you．
稍候，我会帮您转过去。
I’m not available to take your call，but please your name，number and a brief message．
我现在不能接您的电话，但请您留下您的姓名、电话号码和简短留言。
I’ll get back to you as soon as possible．
我会尽快回您电话。
Please call me at 556-3243when you get back．
你回来时请打556-3243找我。
Dialogue A
（A：Jan Wise B：Receiver）
A：Hello．Can I speak to Mr．Clark？
B：May I have your name，Please？
A：This is Jan Wise speaking．
B：Hold on，please...I’m sorry，but he’s on another line now．Would you care to hold？
A：Well，I need to leave in a minute．Could you take a message，Please？
B：Certainly．
A：It’s a little complicated...I’m Mr．Clark’s former classmate．
B：OK．
A：I was supposed to meet Mr．Clark for lunch at 12∶30at Ernie restaurant with a friend of us，Miss White...
B：Ernie...Miss White—OK...
A：But Miss White’s flight arrived late，and I need to pick her up at the airport now...
B：Airport—OK...
A：So please tell him that the time is changed to 1∶00...
B：One o’clock...
A：And I hear that Miss White likes to eat Chinese food recently，so I want to meet at Beijing restaurant instead of Ernie’s．By the way，please tell him not to book the table，I have done it already．
B：Beijing restaurant...Chinese food—OK，Miss Wise，I’ll give him the message．Anything else？
A：That’s all．Thank you for trouble taken．Goodbye．
B：Goodbye.
Dialogue B
（A：Jim Brown B：Receiver）
A：Hello．This is Jim Brown of the Export Department．May I speak to Mr．Wang？
B：I’m sorry，but he is out of the office right now．
A：When will he be back？
B：He should be back at any moment．
A：I wonder if you could give Mr．Wang a message for me？
B：Yes，certainly．Just a minute．I’ll get a pen．（Pause）OKay，please carry on．
A：There will be a very urgent meeting at three o’clock and I would like Mr．Wang to attend it．
B：OKay，an urgent meeting...three o’clock...May I ask what it’s regarding？
A：Yes．It’s regarding the foreign exchange market and our sales strategy this year．
B：Shall I tell Mr．Wang to prepare any material？
A：Yes，thank you．
B：I’ll let him know，Mr．Brown．
A：Thank you very much．Bye．
B：Bye．
Words and Expressions
complicate vt．使复杂；使麻烦
former a．以前的；前者
suppose vt．让；猜想；假定，以为
restaurant n．饭店，饭馆
flight n．飞行，飞翔，航班
change v．改变，变化；更换，交换
recently a．近来的；最近的，目前的
instead ad．代替，顶替
book n．书，书籍，v．定，预定
trouble n．烦恼；苦恼；困境；麻烦
department n．部；（大学等的）系
export vt．输出；把……出口
attend v．出席，照顾
regard v．考虑，认为，把……看作是
exchange v．交换；调换，兑换；交流
market n．（交易）市场；（集）市
sale n．出售，出卖；贱卖，大减价
strategy n．战略，策略
material n．材料；原料；资料
personally a．亲自的；就个人而言
voice mail语音信箱
transfer v．迁移；调动；变换；传输
brief a．简略的，简短的
Giving a Message转告消息
Yes．I’ll go to get him．
在，我去叫他。
I’m so glad I’ve got hold of you at last．
我很高兴终于找到了你。
Were you trying to get in touch with me，Peter？
你一直在找我吗，彼得？
I’m off today．
我今天休息。
Listen，Mike，I’ve got news for you．
听着，迈克，我有消息告诉你。
You don’t know me，but this is Garl Mattews．
你不认识我，我叫卡尔·马修斯。
I’m calling on behalf of Dave Kennedy．
我代大卫·肯尼迪先生打电话给你。
So he gave me your telephone number and let me give you a call．
所以他给了我你的电话号码让我给你打个电话。
And what time would suit you best？
什么时候最适合你？
You can call us from the lobby and we’ll come down．
你可以在大厅给我们打电话，然后我们就下来。
Please say hello to Dave for me and thank you so much for calling me．
请代我向大卫问好，非常感谢你打电话给我。
She asked me to ask you if you would be able to meet here today at 3：30p．m．.
她要我问你是否能在今天下午三点半和她见面。