如果想了解对方打来电话的目的,千万不要问:
Why are you calling?
为什么给我们打这个电话?
因为这样极其不礼貌。恰当的说法是:
What is this call regarding?
您打这个电话是关于什么事情呢?
这实际便是电话谈话的开场白,双方可以从这里开始进入正题了。
Finishing Telephone Talks结束电话交谈
用电话交谈时,只能听到对方的声音而看不到对方的表情或姿态。因此,要想结束电话交谈,事先记住一些惯用的表达词句,是极为重要的。
如果打电话的人较熟悉,可以说一句:
Is there anything else I can do for you?
还有什么我可以帮忙的吗?
来结束通话。如果你认识对方家人,不妨加上这样的问候:
Say hello to your folks.
请代向你家人问安。
这样会增进彼此的情谊。如果你答应给别人传话,可以说:
Then Ill make sure he gets your message.
我一定会转达您的话。
如果接待的是你的客户,也可以使用一些惯用的客套话,比如:
Thank you for calling.
谢谢您打电话来。
Nice talking to you.
很高兴与你通话。
Hope to see you again soon.
希望近日还能见面。
如果你是打电话的一方,可以这样结束通话:
Thats all I have to say for now.
这就是我现在所要讲的。
Thank you for your trouble.
谢谢,麻烦您了。
Well,Ill call you again later.
我会再打电话给您。
掌握了以上这些结束通话的方法,你就可以从从容容地结束通话了。
Common English About International Telephone国际电话常用语
Hello.May I speak to Mr.Brown?
Yes,this is he speaking.
Whos speaking,please?
Im sorry,but he is not in now.
Would you like to leave a message?
Mr.Brown is on another line now.
Hold the line a moment,please.
May I have Ext.5883?
I cant hear you.
Would you speak a little louder?
Im sorry.I have the wrong number.
You are wanted on phone.
Will you ask him to call me back later?
I was cut off.Will you connect me again?
Well call you back in a few minutes.Will you hang up and wait,please?
I want to place an overseas call to New York.
Could you tell me the time and charges after the call?
Sorry,I cant wait.Please cancel the call.
This is the Singapore operator.Would you connect me with Mr.Lee in the International Department?
This is the overseas operator in the United States.You have an overseas collect call from Mr.Smith in San Francisco.Will you accept the charges?
办公室工作技巧
How to Express Expected Salary in English如何用英语表达希望的薪金待遇
As regards salary,I leave it to you to decide after experience of my capacity.
至于薪金,请在考验本人的能力之后再作决定。
The salary I should require would be 20,000a year.
希望年薪能达到两万元。
The salary required is 800per month,living in the house.
希望每月工资八百元,并提供宿舍。
However,the matter of remuneration will take care of itself,as it always does,if other things are all right.
如果其他条件具备的话,待遇问题自会得到解决。
I am willing to serve on trial for some months at a small salary.
如能录用,本人并不介意以低薪工作数月。
How to Greet Somebody for the First Time 初次见面如何用英语打招呼
第一天到公司上班,你的心情一定很紧张。怎么才能给上级和同事留下良好印象呢?我们先来听听某家外企公司的新成员Peter King如何得体地处理他工作中的第一天。
Peter:Good morning.May I introduce myself?My names Peter King and Im new here.
Anna:Pleased to meet you.Im Anna White,the assistant to the Personnel Manager.Welcome to our company.
你看,初次见面好比跳华尔兹,非常简单,就是三部曲:问候——介绍——对方回答。不过这首华尔兹在不同的场合,步伐也不相同。
在正式场合中,要用:Good morning/afternoon或How do you do,同时要“握握手”来显示你的诚意。当然不要忘了笑一下,因为微笑是消除隔阂、沟通心灵的最好方法。
而在非正式场合中,比如年轻人之间或平时的聚会中,我们就可以放松一下,不仅穿着随便,而且只需招手致意,问候语用简单的Hi或者Hello就可以了。
另外,作为新人,应该主动与同事交往,所以要先作自我介绍,除了May I introduce myself?My names Peter King,你还可以说:Let me introduce myself.My names Peter.或者Im Peter.
作完了自我介绍,Peter希望Susan能把他介绍给经理或其他人,听听他是怎么说的:
Peter:Could you introduce me to the Manager?
Susan:Of course.Mr.King...Mr.White,let me introduce you to Mr.Peter King,the new clerk in your department.
White:How do you do?Im Alex White.Were going to be working together.
Peter:How do you do.Ive been looking forward to meeting you,Mr.White.
原来他用了句型:Could you introduce me to sb.?这显得很有礼貌。另外你还可以这样说:
I havent met your Managing Director yet.
我还没有见到你们的总裁。
I dont know anyone here.Youll have to introduce me.
这里的人我都不认识。您得给我作介绍。
如果情况相反,需要你把某人介绍给其他人,下面的句子可以帮你这个忙:
Let me introduce you to our Managing Director.
请让我把您介绍给我们的总裁。
Ill introduce you to our Managing Director,this is Mr.Johnson,our MD.
我会把你介绍给我们的总裁。这是约翰生先生,我们的总裁。
最后,请问你知道在初次见面时哪句话是必不可少的吗?对了,是:
Nice to meet you.
见到您很高兴。
每当对方报上姓名时,你要记得说这句话。
为了加深对方的印象,你可以加上你对对方的赞扬:
Ive heard a lot about you.
久闻大名。
当然用Glad to meet you.或Pleased to meet you.来替代Nice to meet you.也可以。
得体的介绍和问候会给对方留下美好印象,但是你不能虎头蛇尾呀,告别也要无可挑剔。
常用的告别语有:
It was very nice to have met you.
It was nice meeting you.
Hope to see you again.
How to Say to a Boss如何用英语跟上司说话
工作中,你会用英语和老板、同事交流,但是一个单词的错误,或是一句话表达的不通顺,就会给你的工作带来很大的麻烦。
1.申请许可
Wouldnt it be possible for me to take the day off this Friday?
这个星期五,我是否可以休一天假?
请休假用take the day off。如果是两天以上就用days off。老板会很干脆地答应说Thatll be OK。或是会带有不悦意味回答Will everything be all right?(一切都安排就绪了吗?),这些都要看你平时的工作表现而定。
2.提议
I think we need to buy a new copier.
我想我们需要买一台新的复印机。
说出上句之前,必须说明Our copying machine has broken down again.(复印机又出毛病了)以作为提案的依据。客气一些的提议,用suggest如I would suggest we buy a new copier.
3.表示了解上司的指示
Yes,of course.
是,我知道了。
也可用I understand.(我明白了。),或Yes,right away.(好的马上去做。),对上司说OK,或all right并不恰当。很忙时,说Im sorry,but Im busy now.Could I do it later?
4.确认上司指示的内容
You did say next Tuesday at 2:00P.M.,didnt you?
您是说在下星期二下午2点,是不是?
任何事都必须确认一下。如果对方是外国人更要如此。上句也可直截了当地说Let me confirm.(让我确认一下时间和日期。)
5.报告商谈结果
I had a feeling he was in favor of the plan.
我觉得他赞成那个计划。
I have a feeling (that)...(我觉得……),及……(that )he was against the plan.(他反对那个计划)这两句话都很管用。
How to Talk with a Customer如何用英语与客户交谈
接机后的次日,Brian在公司里,为Johnathan 介绍自己的老板Mr.Sun……